Lecture Goals
    Introduce group conflict
    Intro. group conflict resolution strategies
 
 

Corresponding Readings
    Chapter 14 (Org. Development)
 
 

Definition
    When one organizational _______________________

    Most likely when there is group conflict
 
 

Conditions that Promote Conflict

    - __________________

    - __________________

    - __________________

    - __________________
 
 
 

Causes of Conflict
    1) Resource Scarcity = _______________________________________
 
 

    2) Group Differentiation (Org. structure) = __________________________________

            Larger org.'s = _________________

            * Usually org. units _________________
 

            Each unit = different _________________________________

                             = Different POV's on org. problems and policies

                             = Different biases, procedures and prob. solving strategies
 
 
 

Positive Consequences of Conflict
    _________________

    _________________

    _________________

    _________________
 
 
 

Negative Consequences of Conflict
       _______________ attitudes

 é negative stereotypes of "them"

 é confirm-the-view bias

 ê fault finding in own beh. and attitudes

       _________________ Perceptions

            Each team sees self as more _________

            Each team sees other as more __________

            = ê _______________________________

            * Prolongs conflict *
 
 

Resolving Group Conflicts
    Fill-In Grpah below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

    _______________ = many groups with some power form alliance to unite power and form stronger influence
 
 
 

    Co-optation = ______________________________________
 
        = Brings conflicting groups together   (ê "us vs. them" perceptions)

         Delegate not want to lose ____________

         Delegate feels ___________________
 
 
 

   Job Rotation
            Each person gets views of each group

   ê ___________________

   é ___________________