Lecture Goals

• To introduce "jobs" & "KSAOs"
• To introduce job analysis
• To introduce knowledge elicitation techniques
• To introduce roles

• Chapter 3

= to exert effort and use talents to meet some (organizational) goal  usually dictated by a ______ or ______

How would you describe the job of "fast-food worker"

• = a group of related positions in which the ______ are similar
• Examples:
• - Outfielder (left, right, center)
• - Programmer (html, visual basic)
• Job titles/duties vary across org.'s
• Job Analysis
• 2 Approaches to job Analysis
• ______ ______ Approach
• ______ ______ Approach

• Job-Oriented Approach
• Goal = Describe what people do
• Duties (Goals) - catch fly balls
• Tasks - get under fly balls, catch ball
• Activities - run, track ball, raise glove
• Elements - lift right leg & left arm

• Person-Oriented Approach
• Goal = Describe the KSAOs needed
• ______ = facts, relationships
• ______ = procedural performing
• ______ = prob. solving, DM, etc.
• ______ = personality, beliefs

Why Do a Job Analysis?

• Job Description & Selection
• Law & Essential Functions
• Performance Appraisal
• ______
• Compensation & Comparable Worth

• Use available organizational resources
• Training & operation manuals
• Performance records
• The Dictionary of Occupational Titles
• Job Description Handbooks

• Elicit knowledge from SME's
• Interviews (Critical incidents)
• Think Aloud Technique
• Observation
• Worker reports

What is a Role?

• Play a "role" in a play
• Responsible for a part/character
• Expect certain behaviors from character
• Expectations placed on person by _____
• Expectations = ______ responsibilities (e.g., mother, navigator)
• Expectations ¹ about specific ______